[WWI] Squadron Mail Order

[Carlos Carreira]

Hi all,

I have very limited experience with SMO; My only order was two weeks ago 
and I tried for two days to place the order trough their website in vain 
- a software bug? finally I succeeded and less than a week later I had 
the parcel.

Carlos (satisfied!)

D F escreveu:
> Listers,
>         Thought I would come out of "digest lurk" to
> chime in on this one.  A few weeks back, after all of
> the previous discussion we had regarding the changes
> at SMO I e-mailed them to express my displeasure at
> some of these changes, especially the flyer, the
> increased prices on Roden kits, customer service, etc.
>  Later that week, while reading the list mail in fact,
> the phone rang, and it was SMO's director of
> sales/vie-president.  (I apologize for forgetting the
> gentleman's name.)  He called and spoke with me at
> length regarding my e-mail, wanting to know
> specifically what I, and my friends, were displeased
> about.  Regarding the flyer, he said they were trying
> something new, and that maybe it would, and maybe it
> wouldn't work out.  In any event he explained to me
> the logic regarding the flyer's changes, etc. 
> Regarding Roden, he told me that they had received a
> price increase from them, and had passed it on to the
> customer.  With the price of petroleum going sky-high,
> I guess we can expect that to be the case with
> styrene, and shipping costs on imported kits.  As to
> their service, I could not say much as I have never
> had anything but stellar service from them since I
> first ordered from them in 1973.  I told him that it
> was my list friends that had experienced bad service. 
> He said that was the part of my e-mail that disturbed
> him more than anything, and the part he was able to
> directly make a change.
>    My point?  Have those of you that have expressed
> displeasure with them bothered to write or call?  To
> be honest, I thought my e-mail would just hit the bin,
> but I was pleasantly suprised when I got the call.  He
> did ask me to ask y'all to write or call and discuss
> your problems as they really wanted to work towards
> solving any dissatisfaction.  If you want, use my name
> in vain when you contact them and mention that they
> had called me, etc.
>    Usual disclaimer, no connection, etc., etc. just a
> satisfied customer.
>
> Back to Lurk,
>
> Warren
> PS: A hearty welcome to the new listees, and a well
> done on all the new models submitted lately.
>
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