[WWI] Bad Trade alert. Rosemont Hobby Shop.. Some good news...

Ross Moorhouse rossmoor at bigpond.net.au
Sat Jan 15 22:30:03 EST 2005


Barry has just emailed me. He is offering a refund. Which I am taking. 

Cheers

Ross



-----Original Message-----
From: wwi-bounces at wwi-models.org [mailto:wwi-bounces at wwi-models.org] On
Behalf Of Paul Fisher
Sent: Sunday, 16 January 2005 1:07 PM
To: wwi at wwi-models.org
Subject: RE: [WWI] Bade Trade alert. Rosemont Hobby Shop


How disappointing.

I've visited Barry's shop a few times.  Nice fellow, but his business
seems 
a bit chaotic.  I have a similar story with an order that was promised
and 
never arrived... along with emails that went unanswered.



>From: "Ross Moorhouse" <rossmoor at bigpond.net.au>
>Reply-To: World War I Modeling Mailing List <wwi at wwi-models.org>
>To: "'World War I Modeling Mailing List'" <wwi at wwi-models.org>
>Subject: [WWI] Bade Trade alert. Rosemont Hobby Shop
>Date: Sun, 16 Jan 2005 12:38:01 +1100
>
>On the 18th Nov 2004 I placed an order to Rosemont Hobby Shop. They 
>received this order as my credit card statement shows the money for 
>this order coming out the same day that I sent the fax.
>
>This order was to be my Christmas present from my wife and kids. So it 
>cost me more as I had to buy something else for my family to give me.
>
>2 months down the track I still don't have what I ordered. 5 emails 
>later I still have not had a reply. Ken Schmitt has rung Rosemont on my

>behalf about this order. I live in Australia and am not spending 
>anymore money on this as it has already cost me $60AUD for the non 
>received order. Ken also emailed them my order details. A carbon copy 
>of what I have emailed them. They said to Ken they would look my order 
>up. They have not emailed me as they told Ken they would.
>
>They claim that they have had XP problems. The excuse they gave Ken was

>that the XP problems messed up their database. Well I faxed my order 
>through. If they doubt they got my order all they need do is check 
>their bank account statement and see that they took my money 2 months 
>ago.
>
>So we have no responses to my 5 emails.  I also emailed them through a 
>Yahoo account I have just in case my other emails didn't go through. 
>They have not followed through on what they said to Ken they would do. 
>I have yet, 2 months later, to receive what I ordered. They have no 
>idea what Customer Service means.
>
>If you wish to risk your money with them, well that's your choice. But 
>I shall NEVER again order from them.
>
>Those on the Secret Santa list know about this. Some there have even 
>reported to that list the bad experiences they have had with Rosemont.
>
>
>Ross
>
>Cheers
>
>Ross
>
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